Key Performance Indicators

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What makes good KPIs and how do you create them? This course will take you through the foundations and support KPIs need to ensure they are reliable and measurable.

£100 +VAT

4 CPD hours

120 days’ access

Use ACPD101 for 10% off any purchase.

Key Performance Indicators

£100 +VAT

4 CPD hours 120 days’ access
Use ACPD101 for 10% off any purchase.

Key Performance Indicators

This course is not currently available. To find out more, please get in touch.

This course will enable you to

  • Gain a better understanding of KPIs and the potential benefits they can provide to your organisation
  • Discover what makes good KPIs and how to build a strong foundation to support them
  • Understand the role of data when measuring your KPIs and how to present it in a helpful way
  • Consider the practicalities of KPI implementation and the importance of having a strong team behind them
  • Learn how to embed KPIs in your organisation and encourage employees to actively engage with them

About the course

Key Performance Indicators (KPIs) are the benchmarks used by organisations to ensure their company is working reliably and productively towards wider organisational goals. But what makes a good KPI and how do you go about measuring them?

This course will help you to identify what it takes to create KPIs that are both reliable and measurable. Discover what foundations and support good KPIs need and how to successfully embed these KPIs into your organisation, whilst ensuring employees are engaged with them.

Contents

Why do we need KPIs?

Getting started
The good and the bad
The benefits
The problem with targets
The four kinds of KPI
Keeping it simple

Creating KPIs that work

Getting KPIs right
What makes a good KPI?
Financial KPIs
How to create effective KPIs
KPIs for sustainability
Processes in effective KPIs
The final steps for effective KPIs
KPIs gone wrong

Reporting against KPIs

Data and KPIs
Presenting performance data
Presenting data in context
The voice of the process
The nature of variation
Making sense
The control chart
Make sure data collection is robust and consistent
Plot the data in time order
Calculate the natural process limits
Analyse the behaviour of the process
Dealing with variation

Improving performance

A framework
Exploring potential problems
KPIs that last
Develop and implement improvement plans
Creating KPIs for your organisation
Maintaining KPIs

Making it all work

Natural KPIs
Embedding KPIs
Engaging people
Regular meetings
Principles for a no-blame culture
Final thoughts
First steps

How it works

Author

Ross Maynard

Ross Maynard

Ross has worked as a consultant and trainer for over 20 years, specialising in finance processes, management information and performance measurement. He supports organisations to understand their processes; facilitates improvement teams; and supports staff to work together as a team to deliver tangible and sustainable improvements.