Communication for Professional Success

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Effective communication is vital for any finance professional. Improve your listening, speaking and writing skills with this course and learn how to overcome common barriers so you can successfully communicate in a range of professional contexts.

£100 +VAT

4 CPD hours

120 days’ access

Use ACPD101 for 10% off any purchase.

Communication for Professional Success

£100 +VAT

4 CPD hours 120 days’ access
Use ACPD101 for 10% off any purchase.

Communication for Professional Success

This course is not currently available. To find out more, please get in touch.

This course will enable you to

  • Understand the impact of effective communication on you, your organisation and your career
  • Identify common communication barriers and how to remove them
  • Improve your listening, speaking and written communication skills
  • Boost your in-person communication skills as well as mastering effective communication in video calls
  • Appreciate the influence that context and culture have on effective communication

About the course

In a world where texts, emails and tweets are often sent without a second thought – and we often work at a distance – the importance of a considered and effective approach to communication has never been greater. What’s more, recent research among employers has shown communication as the number one skill they are looking for in finance professionals.

This course demonstrates how to choose and use appropriate communication methods to achieve your goals. You’ll discover how to plan and evaluate your communication activity, while improving your listening, speaking and writing skills. You’ll also be able to overcome barriers and successfully communicate across different cultures and challenging professional situations.

Contents

Communication in a professional context

The role of communication
Why communication matters in the workplace
The essence of effective communication
The role of thinking and feeling
Understanding your audience
Accessible and inclusive communication

Thinking about communication as a process

The communication process
The GAMMOC model of communication
Thinking about goals and outcomes
Thinking about audience and context
Thinking about messages and methods
Choosing your communication method
Balancing formality and timing
Evaluating your success

Why communication goes wrong

Dealing with problems
Diagnosing communication breakdowns
Common communication barriers
Communicating with non-specialists

Communicating in writing

Effective writing
What’s special about writing?
When to choose written communication
Making the most of email
Writing in plain English
Thinking about visual design
The importance of editing

Communicating in person

Speaking up and listening properly
What’s special about speaking?
Using your voice
Understanding and using body language
Establishing rapport
Communicating on video calls
Delivering a great presentation

Considering context and culture

Putting things in context
Communicating when working remotely
Communicating during a crisis
Communicating change
How culture impacts communication

How it works

Author

Anna Faherty

Writer, lecturer and consultant working across the publishing, museum and charity sectors.