Emotional Intelligence

by

Emotional Intelligence (EI) is vital for developing meaningful professional relationships. Develop your skills by exploring what EI involves and the role it plays in understanding emotions and building rapport to develop stronger relationships

£100 +VAT

4 CPD hours

120 days’ access

Use ACPD101 for 10% off any purchase.

Emotional Intelligence

£100 +VAT

4 CPD hours 120 days’ access
Use ACPD101 for 10% off any purchase.

Emotional Intelligence

This course is not currently available. To find out more, please get in touch.

This course will enable you to

  • Understand the basics of Emotional Intelligence (EI) and its importance in your role as an accountant
  • Discover the importance of self-awareness and self-reflection and the benefits these can have on your performance
  • Identify the difference between thoughts, emotions and moods
  • Understand the importance of building rapport when developing relationships
  • Discover the importance of empathy and how to use it in a professional environment

About the course

Extensive research shows Emotional Intelligence (EI) is crucial for creating and developing meaningful relationships. But what is meant by EI and how can you improve your EI skills?

This course will guide you through the basics of EI and identify the role your emotions have on your performance. It looks at how you can improve your EI through self-awareness and self-reflection. Once we have a better understanding of ourselves, we can understand the emotions and build rapport with those around us, helping to create and sustain professional relationships.

Contents

The importance of emotional intelligence

Emotional intelligence for finance professionals
Getting started
The importance of EI
Making EI work for you

Self-awareness

Understanding yourself
Internal vs external
Understanding emotions
Growing your own self-awareness
The benefits of self-awareness

Self-reflection

Looking at yourself
What is self-reflection anyway?
Questions for self-reflection
Asking the right questions
Learning from mistakes
Reflecting more and reflecting better
Making the most of the results

Understanding and managing emotions

Controlling yourself
Thoughts, emotions and moods
Emotional validation
Emotional acceptance
Emotional suppression

Building rapport and relationships

Building relationships
Making connections
Establishing rapport
The importance of eye contact
How to really listen
Listening and empathy
Rapport checklist
Building a team
Accountants and rapport

Emotional expression and empathy

Understanding emotions
Facial expressions
Tone, volume and body language
Accountants and emotions
Empathy and being interested
Empathy and other people
The stages of empathy
The next steps

How it works

Author

Ben Rawal

Ben Rawal

After a successful career as a head of internal audit, Ben changed tack to work with accountants, finance professionals and teams on their personal effectiveness. He is now a director and lead consultant with Aspire Consulting Solutions, a business supporting individuals and teams to improve overall organisational performance.