Managing Conflict

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This course will help you recognise conflict through understanding the associated behaviours and emotions. Discover various mechanisms, strategies, and emotional management techniques you can use to successfully overcome conflict in your finance team.

£100 +VAT

4 CPD hours

120 days’ access

Use ACPD101 for 10% off any purchase.

Managing Conflict

£100 +VAT

4 CPD hours 120 days’ access
Use ACPD101 for 10% off any purchase.

Managing Conflict

This course is not currently available. To find out more, please get in touch.

This course will enable you to

  • Understand the factors that contribute to conflict and how you can deal with it
  • Deliver constructive feedback
  • Identify the symptoms and indicators of conflict amongst individuals and teams
  • Manage emotions and overcome conflict
  • Deal with conflict in your finance team

About the course

Whether working in audit, or simply managing the annual budget process, conflict is an unfortunate fact of life for the finance professional. It is only by understanding the underlying mechanisms that cause conflict in the first place that we can identify the best approach to overcome it, and return to a more efficient working environment.

This course explores why conflict arises and how emotions, feedback and personality contribute to conflict. Discover how to analyse conflict and manage emotions to overcome issues and promote harmony within your finance team.

Contents

Understanding conflict

Accountants and conflict
What is conflict?
Is this conflict?
The importance of managing conflict
The psychology of conflict
The conflict tolerance matrix
Using the conflict tolerance matrix
Unnecessary stress

Feedback

The importance of feedback
Learning from feedback
How much is too much?
Giving difficult feedback
It’s all about perspective

Analysing conflict

A deeper dive
Other causes of conflict
Personality clashes
Indicators on
Rooted to the ground…
Opposites that don’t attract

Managing your emotions

Keeping control
Losing control
The importance of detail
The process
Using the anger triangle

Achieving a successful outcome

From conflict to success
The right behaviours in the right way
Rapport
Using the power of our senses
Using language to create rapport
The assertiveness scale
Unavoidable conflict
One final tip

How it works

Author

Ben Rawal

Ben Rawal

After a successful career as a head of internal audit, Ben changed tack to work with accountants, finance professionals and teams on their personal effectiveness. He is now a director and lead consultant with Aspire Consulting Solutions, a business supporting individuals and teams to improve overall organisational performance.